Gfiles Governance Awards-Anshul Mishra IAS

For setting up an effective, innovative, multi-mode grievance redressal mechanism and cracking down on illegal mining, saving the state losses worth several thousand crore rupees

A Tamil Nadu-cadre IAS officer of the 2004 batch, Anshul Mishra is a postgraduate in Political Science from JNU. He ensured fairness and transparency in administration by establishing an Information Centre/Complaint Cell at the Collectorate as Collector of Madurai in 2012. The online complaint registration system ensured speedy and qualitative disposal of grievances, enabling people to track the status and also reduced repeat grievances considerably.

He also set up a Facebook page— ‘Collector Madurai’—an innovative idea for redressing grievances and publicising the government’s welfare schemes through the social network. It soon became popular and people started posting common civic issues that affect the common man. The system proved so effective that it could dispose of around 80 per cent of the issues raised in a qualitative manner during his tenure, that ended in 2013. The impact he had could be gauged from the fact that the social media tagged the day he was transferred from the district as ‘Black Friday’.
http://www.gfilesindia.com/frmArticleDetails.aspx?id=1356&Name=gfiles%20governance%20awards